NEMT Broker Model

Updated AHCCCS has delayed the RFP process for the NEMT broker until after January 1, 2015. Updated information will be added to this page in the future.

AHCCCS is currently pursuing the use of a non-emergency medical transportation broker. As such, AHCCCS would require that the broker:

  • Have appropriate Tribal liaison staff support;
  • Be statewide and will manage the Medicaid transportation program for Fee for Service members;
  • Not be a provider of NEMT services but contract with providers to complete these services;
  • Be responsible for authorizing transportation services and will coordinate appropriate transportation for member appointments and may also utilize public transportation;
  • Will establish type of transport, such as wheelchair van, and contact a provider in the members service area to transport the member;
  • Establish a single point of contact for members to request transportation and members will not need to search for providers.

NEMT Brokerage State Medicaid Director Letter [PDF]

Timeline for NEMT Broker Request for Proposal (RFP):

  • Publication of RFP: To be determined
  • Proposals due: To be determined
  • Contracted NEMT services begin: To be determined

Notice of Request for Information [PDF]
(Broker for Non-Emergency Medical Transportation Services; RFI closed September 16, 2013)

Schedule for Community Forums

NEMT Update and Implementation Plan

For information regarding AHCCCS Registered Non-Emergency Medical Transportation Providers, please use the following link:

NEMT Provider & Process Changes:

  • AHCCCS is currently in the process of consultation with the Tribes to pursue the development of an ‘RFP’ for a Transportation Broker and as such AHCCCS is not expanding the Non-Emergency network at this time. AHCCCS will continue to post updated developments to the website regarding Non-emergency Transportation Providers.

Please e-mail any questions, comments, or if you would like to receive updates on this issue to:


Adobe Acrobat Reader is required to view PDF files. This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.

Microsoft offers Excel file viewer and converter programs to enable those who do not have MS-Excel or have another version of MS-Excel to view MS-Excel files. Download Excel file viewer

Microsoft offers PowerPoint file viewer and converter programs to enable those who do not have MS-PowerPoint or have another version of MS-PowerPoint to view MS-PowerPoint files. Download PowerPoint file viewer