AHCCCS Plan, Provider, Contractor & Vendor Contacts
For further information, contact the Division of Fee-For-Service Management.
- Policy
- Claims Customer Service
For further information, contact the Division of Fee-For-Service Management.
For questions regarding the AMPM, including the following items, please contact the Office of Medical Policy (OMP) at 602-417-4627:
- General Updates (this month and past months)
- Obtaining Older Policy
- Medical Policy-related Questions
For technical assistance, please call OMP Technical Support 602-417-4053.
For EDI related issues, inquiries, or to become an AHCCCS Trading Partner, please email us at: EDICustomerSupport@azahcccs.gov
Claims Customer Service: 602 417-7670
Encounter Unit staff is available Monday through Friday (excluding State holidays)
to assist contractors in resolving encounter errors or to research specific encounter
issues. Pended or adjudicated encounter assistance, or training may be requested
via the AHCCCSEncounters@azahcccs.gov e-mail address. Questions regarding validation
and/or translation should be submitted to the
AHCCCSTIEncounters@azahcccs.gov e-mail
address.
To request an appeal, write the AHCCCS Office of Administrative Legal Services:
AHCCCS
Office of Administrative Legal Services
701 E. Jefferson, MD-6200
Phoenix, AZ 85034
FAX: 602-253-9115
For questions concerning a Fee-For-Service claim dispute:
Call:
- Within Maricopa County 602-417-4232
- Statewide 1-800-654-8713 ext. 74232
Have a question about AHCCCS Fee-for-Service reimbursement rates? Email us at FFSRates@azahcccs.gov.
For questions regarding the AMPM, including the following items, please contact the Office of Medical Policy (OMP) at 602-417-4627:
- General Updates (this month and past months)
- Obtaining Older Policy
- Medical Policy-related Questions
For technical assistance, please call OMP Technical Support 602-417-4053.
You are invited to e-mail us at
AHCCCSOutpatientHospitalFeeSchedule@azahcccs.gov to provide suggestions
for agenda items for future meetings, to provide comments following review of newly
published information, or with any questions.
You may phone or fax the AHCCCS Prior Authorization Unit to request authorization.
To obtain a prior authorization by telephone, providers must call Monday
through Friday between 9am to 11:30am, and 12:30pm to 4pm.
- Within Maricopa County: 602-417-4400, Select option 1 for transportation
- Statewide: 1-800-433-0425
- Outside Arizona: 1-800-523-0231
- FESP Dialysis: 602-417-7548
The AHCCCS Prior Authorization Unit's fax number is 602-256-6591.
Allow at least three working days for your request to be processed.
For questions regarding the provider registration process, please contact the AHCCCS Provider Registration Unit.
- Call:
- In Maricopa County: 602-417-7670 and select option 5
- Outside Maricopa County: 1-800-794-6862
- Out-of-State: 1-800-523-0231
- Write:
Arizona Health Care Cost Containment System (AHCCCS)
ATTN: Provider Registration Unit
PO Box 25520, MD-8100
Phoenix, AZ 85002
Questions about Solicitations, Contracts & Purchasing should be directed to Michael Veit:
For questions regarding the vendor registration process or for general information,
please call or email ProcureAZ.
Phone Verifications:
- Maricopa County: 602-417-7200
- Outside of Maricopa County, within Arizona: 1-800-331-5090
