You are invited to participate in a survey regarding your experience using the AHCCCS website. This survey will take approximately two minutes. Your responses will help us ensure that you have a high quality experience.
Arizona’s Children’s Rehabilitative Services (CRS) was started in 1929 to serve
children with complex health care needs who require specialized services. A list
of specific conditions determines whether a child is eligible for CRS. Although
CRS is part of the Arizona Medicaid program, CRS services have not been managed
within the AHCCCS health plans. As a result, a child with complex health care needs
was enrolled in a minimum of two separate systems of care. One for well-child and
primary care, and the other for specialty care through CRS. Children with other
conditions, including developmental disabilities or behavioral health needs, are
sometimes enrolled in several systems of care.
This can be confusing for both families and providers. Coordinating care for CRS
children became a challenge for AHCCCS, and clearly the burden placed on families
has also been significant. Effective in January of 2011, a process was begun to
integrate CRS into AHCCCS. This offers a way to ensure access to specialty care
and the opportunity to consider more efficient coordination of health care services.
AHCCCS is working to create a specialty health plan that would manage care not only
for CRS conditions but also for other medical and potentially behavioral health
conditions as well. See the memo at the links below for additional background on
Stakeholder involvement and input is critical to this process. St. Luke's Health
Initiative is assisting AHCCCS in the stakeholder engagement process to ensure that
consumers and their family members, providers, and other interested parties have
the opportunity to be part of shaping this new model for CRS.
AHCCCS has worked with various stakeholders, including consumers, in developing
ideas for the new CRS model. Information about that process is included in the link
The first step is to reach out to CRS families who are currently using the CRS system
and obtain input on how to design the best type of plan to deliver and pay for services
for CRS conditions, as well as services related to primary care, behavioral health,
and other needs. AHCCCS appreciates the unique and valuable perspective of CRS families
in developing a system of quality care and cost-effective services for children
with special health care needs.
St. Luke's Health Initiatives (SLHI) is working with Raising Special Kids, an organization
dedicated to assisting families of children with special health care needs, to interview
families identified by CRS clinics. These interviews are being held with parents
throughout Arizona. A copy of the interview questions can be found at the link below.
They are also conducting focus groups with families and providers and both are encouraged
to complete the following online survey as part of the public input process. SLHI
will compile and analyze all of the input received from families and providers through
this process. Additional interviews or focus groups may be conducted as needed.
The health care providers serving CRS members are critical to this process. SLHI
will conduct separate interviews or focus groups with the provider community. More
information will be provided as that process is developed.
AHCCCS welcomes input in designing services for the CRS program from other stakeholders
serving children with special health care needs and their families. The link below
provides you with a direct link to send AHCCCS your feedback. All comments will
On February 8, 2012, APIPA (the CRS contractor) and AHCCCS hosted a Community Forum
to answer questions from families about the change in location of the Phoenix-MSIC
(multi-specialty interdisciplinary clinic) that will occur in late 2012. For additional
details about the meeting, please click on the links below.