AHCCCS Satisfaction Surveys

Maintaining a comprehensive system of health care that supports quality as well as cost-effectiveness depends largely on the satisfaction and ultimately the cooperation of AHCCCS members and providers. The purpose of regularly surveying these stakeholders is to:

• Determine what they think about the AHCCCS program in general
• Determine what they think about the individual AHCCCS health plans with which they interact
• Allow for comparison between:
  • AHCCCS Acute Care health plans
  • ALTCS program contractors
• Elicit information that informs quality improvement activities

The reports (Member Satisfaction, Provider Satisfaction, and Long Term Care Satisfaction surveys) include findings and recommendations, support an ongoing commitment to identify and address member and provider concerns, and improve the quality and cost-effectiveness of services.

Provided are the most recent surveys:

Note: Information provided in PDF files.

• ALTCS Member Satisfaction Survey 2008 [771KB]
  • ALTCS Member Satisfaction Survey 2008 Summary [328KB]
• Member Satisfaction Survey [230KB]
• Provider Satisfaction Survey [1.4MB]

Contact AHCCCS for past survey results.