AHCCCS is responding to an outbreak of respiratory illness, called COVID-19, caused by a novel (new) coronavirus. Health officials urge good hand washing hygiene, covering coughs, and staying home if you are sick.
On March 11, Governor Doug Ducey issued a Declaration of Emergency and an Executive Order regarding the COVID-19 outbreak in Arizona, and subsequent Executive Orders with further administrative actions.
On March 17, 2020 and March 24, 2020, AHCCCS submitted requests to the Centers for Medicare and Medicaid Services (CMS) to waive certain Medicaid and KidsCare requirements in order to ensure ongoing access to care over the course of the COVID-19 outbreak. As of March 23, AHCCCS has received federal approval to implement programmatic changes to help ensure access to health care for vulnerable Arizonans.
To address Medicaid-related questions from providers and contractors about COVID-19, AHCCCS has developed a list of Frequently Asked Questions Regarding Coronavirus Disease 2019 (COVID-19), updated regularly as more information becomes available.
As a result of flexibilities and changes made in response to the COVID-19 emergency, information presented in some FAQs will not align with various provisions set forth in the AHCCCS Medical Policy Manual (AMPM), the AHCCCS Contractor Operation Manual (ACOM) Policies; the AHCCCS billing requirements; and/or other AHCCCS directives. In these instances, the FAQs take precedence and are controlling.
If you are an AHCCCS member who is experiencing flu-like symptoms, please call the 24-hour Nurse Line for your health plan (listed below):
24-Hour Nurse Line Numbers by Health Plan
|Health Plan||Nurse Line Number|
|Arizona Complete Health (ACC & RBHA)||1-866-534-5963|
|Banner (ACC & LTC)||1-888-747-7990|
|Mercy Care (ACC & LTC)||1-800-624-3879|
|Mercy Care (RBHA)||1-800-564-5465|
|UnitedHealthcare (ACC & LTC)||1-877-440-0255|
|Health Choice Arizona (ACC & RBHA)||1-855-458-0622|
Fee for Service Members, including those enrolled in the American Indian Health Program (AIHP), Tribal ALTCS, or a TRBHA, should contact their doctor, the nearest American Indian Medical Home (AIMH), or the nearest IHS/638 facility.
|American Indian Medical Home (AIMH) Facility||24 Hour Nurse Call Line|
|Chinle Comprehensive Health Care Facility||1-800-242-9271|
|Fort Yuma Indian Health Center||1-866-896-1585|
|Phoenix Indian Medical Center||1-602-285-3888|
|San Carlos Apache Healthcare Corporation||1-833-361-9550|
|Whiteriver Indian Hospital||1-928-338-4911|
AHCCCS is tracking the latest information we've received from tribes regarding COVID-19 responses and resources. See the Tribal COVID-19 tracking document for hotline numbers, travel restrictions, and general guidance.
If you have other concerns about COVID-19, please call your health plan’s Member Services phone number. Find this number on the back of your AHCCCS card or on the AHCCCS website under “Health Plans Available for AHCCCS Medical Assistance."
For current case counts and information about COVID-19 testing, please visit the Arizona Department of Health Services COVID-19 website.
For local county information about COVID-19, please visit Maricopa.gov/Coronavirus or call your county public health authority:
- Apache County - 928-337-4364
- Cochise County - 520-432-9400
- Coconino County - 928-679-7272
- Gila County - 928-402-8811
- Graham County - 928-428-1962
- Greenlee County - 928-865-2601
- La Paz County - 928-669-1100
- Maricopa County - 602-506-6767
- Mohave County - 928-753-0714
- Navajo County - 928-524-4750
- Pima County - 520-724-7797
- Pinal County - 520-866-7325
- Santa Cruz County - 520-375-7900
- Yavapai County - 928-771-3134
- Yuma County - 928-317-4550
The Arizona Department of Economic Security (DES) and its community partners will continue to provide services to help individuals and families meet their basic needs during the COVID-19 outbreak, including the Arizona Early Intervention Program (AzEIP) serving children and families.
The arizonatogether.org website is a comprehensive list of resources for individuals and businesses who need help due to the effects of COVID-19 and for those who want to volunteer and/or donate.
The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people and communities. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children.
The Centers for Disease Control offers these resources for mental health and coping during an infectious disease outbreak: Mental Health and Coping During COVID-19, which includes:
- Supporting yourself
- Information for parents
- Information for responders
- Information for people released from quarantine
The Substance Abuse and Mental Health Service Administration (SAMHSA) provides additional information:
- Taking Care of Your Behavioral Health: Tips for Social Distancing, Quarantine, and Isolation During an Infectious Disease Outbreak
- Intimate Partner Violence and Child Abuse Considerations During COVID-19
The World Health Organization offers these mental health considerations as support for mental and psychological well-being during COVID-19 outbreak. Mental Health Considerations during COVID-19 Outbreak
The AHCCCS Office of Inspector General participates in the Arizona Attorney General Office Covid-19 Fraud Task Force to protect Arizonans from scams and ensure consumers are able to recognize, avoid, and report consumer fraud.
The Attorney General's office urges Arizonans to exercise caution when responding to unsolicited contact about: stimulus checks; vaccines, cures and treatments; quarantine areas; PPE; debt reduction; financial protection; and Medicare, just to name a few identified scams.
- Do not respond to texts, emails, or calls requesting your personal information in exchange for a COVID-19 stimulus check. If you receive one of these requests, immediately report it to the hotline. COVID-19 economic impact checks will be delivered based on 2018 or 2019 tax return information, so no action is required for most people.
- Ignore offers for a COVID-19 vaccine, cure, or treatment. Remember, if there is a medical breakthrough, you won’t hear about it for the first time through an email, online ad, or unsolicited sales pitch.
- Research any charities or crowdfunding sites soliciting donations in connection with COVID-19 before giving. An organization may not be legitimate even if it uses words like “CDC” or “government” in its name.
- Be cautious of purchasing personal protective equipment (PPE) from unknown third-party vendors. Verify that the company is legitimate before ordering their products or sending money.
- Never click on a link or open an email attachment from an unknown or unverified source. Links and attachments may be embedded with a virus that will infect your computer or mobile device. To better protect yourself against malware, make sure your anti-virus software is operating and up-to-date.
- Do not be convinced by sales pitches for COVID-19 tests that promise to give results in as little as 24 hours. If an effective, quick-results test becomes widely available, you will find out through news sources and government reporting, not a sales pitch.
If you believe you have been a target of a coronavirus-related scam, or know someone else who has been, please report the fraud. Reports can be made to the Task Force at:
- National Center for Disaster Fraud Hotline: 1-800-720-5721 or firstname.lastname@example.org
- Arizona Attorney General’s Office: www.AZAG.gov/complaints/consumer
- FBI’s IC3 (for internet-related scams): www.IC3.gov
Learn more about identifying and reporting scams at the Arizona Attorney General's COVID-19 Consumer Protection webpage