A Address Change

Revised 08/17/2021

Policy

A change in the address of a customer, a customer’s spouse, a parent of a minor customer, or a customer’s representative must be reported.

1) Customer’s Address Changes

A change in the customer’s address may affect a variety of factors depending on the program for which the customer is currently eligible. These factors must be reviewed and verified using the proper policy before the address change can be processed.

When the address change is to...	Then the change may affect the customer’s...
Outside Arizona	· Eligibility, when the customer is no longer an Arizona resident. · AHCCCS Medical Assistance (MA) services when the person is temporarily out of the state. See MA531 for details on Arizona residency.
A different county	· Eligibility, when there is a change in household members that affects the customer’s budget group. See MA1502N for more information. · Enrollment with an AHCCCS Complete Care (ACC) plan or program contractor. Different health plans and program contractors serve different counties. See MA1104 for more information about program contractors.
A jail, prison or other detention facility	Eligibility or enrollment. See MA1502V for specific policy on when a customer is incarcerated.
A long term care living arrangement	Eligibility, enrollment or share of cost. See MA1502P for specific policy on when a customer’s living arrangement changes.

2) Spouse’s Address Changes

A change in a spouse’s address may affect the customer depending on the program for which the customer is currently eligible. The change must be reviewed and verified according to the proper policy before the address change can be processed.

If...	And the customer is eligible for...	Then the change may affect the customer’s...
The customer’s spouse moves into or out of the home.	All programs	Eligibility or customer costs. See MA 1502N for specific policy on changes to household members.
The spouse moved to a nursing facility	ALTCS	Community spouse policy, which can no longer apply. The change could affect eligibility and share of cost (SOC).

NOTE A change in the spouse’s mailing address without a change in the physical address has no effect on the customer.

3) Parent’s Address Changes

A change in a parent’s address may affect a customer child’s eligibility or enrollment depending on the program for which the customer is currently eligible. The impact must be reviewed and verified according to the proper policy before the address change is processed.

NOTE A change in the parent’s physical address may affect a customer child’s enrollment even when the customer does not move.

When the address change is to...	And the customer is eligible for...	Then the change may affect the customer’s...
Another state (permanently)	All programs	Eligibility, when the child is no longer an Arizona resident (MA531).
Another county	ALTCS Elderly and Physically Disabled (EPD)	Enrollment, as enrollment is based on the parent’s county of fiscal responsibility (MA1104E).
Another county	DES Division of Developmental Disabilities (DDD) services	No effect on the customer’s enrollment.

NOTE A change in the parent's mailing address without a change in the physical address has no effect on the customer child.

4) Other Household Member Address Changes

An address change for other household members may affect the customer’s eligibility, share of cost or premium amount:

When the representative is...	Then...
An adult child under age 22 or a tax dependent	Eligibility or customer costs. See 1502N for specific policy on changes to household members.

5) Representative’s Address Changes

When the customer’s representative is NOT one of the family or household members listed in sections 2 through 4 above, an address change for the representative does not affect the customer’s eligibility, share of cost or premium amount.

6) Offering Customers the Opportunity to Register to Vote

The National Voter Registration Act (NRVA) of 1993 (42 USC § 1973gg) and Arizona Revised Statute 16-140 require that public assistance offices provide customers with an opportunity to register to vote when a person reports a change of address.

Definitions

Term	Definition
Tax dependent	A person who qualifies to be claimed as the customer’s dependent for tax purposes.

Proof

The proof required to process an address change depends on who provides the information:

When address change information is provided by the...

Then...

· Customer;

· Customer’s spouse; or

· Customer’s representative, including a customer child’s parent

The person’s statement is accepted.

Anyone else

The customer or customer’s representative must be contacted to confirm the reported change.

Programs Affected

This applies to all programs.

Timeframes

Changes must be reported as soon as the future event becomes known. Unanticipated changes must be reported within 10 calendar days of the date the change occurred.

Legal Authority

Program

Legal Authorities

All Programs except KidsCare

42 CFR 435.403

42 CFR 435.916

KidsCare

42 CFR 457.320(d)

42 CFR 457.343