AHCCCS Online System To Be Down for Scheduled Maintenance Aug. 7 through Aug. 9

The AHCCCS Online Provider System will be unavailable for 48 hours from Friday, Aug. 7 at 5 p.m. through Sunday, Aug. 9, at 5 p.m. for planned system maintenance and upgrades to align with current security and privacy standards.

All functions in the AHCCCS Online system will be unavailable during this planned maintenance. This include:

• Web-based claims status checks and online claims form submission. (Providers can still submit batch transactions.)
• Prior authorization inquiry and online prior authorization submission
• Web-based member eligibility verification. (Batch transactions and real-time transactions through a clearing house are still functional.)
• Newborn Notification
• Hospital Assessment
• Targeted Investment
• Provider Verification
• Ability for providers to enroll in an American Indian Medical Home or Electronic Funds Transfer
• Supplemental data

This planned outage will not affect:

• Provider Enrollment processes
• HEAplus system
• Quality Management Portal
• Mainframe processing of claims, member/provider enrollment, etc.