AHCCCS is currently experiencing technical difficulties affecting telephone service at all AHCCCS Call Centers. Technicians are working to correct the issue as quickly as possible.
AHCCCS has instituted training and testing requirements for Direct Care Workers (DCW) who provide direct care services (Attendant Care, Personal Care and Homemaker) to Arizona Long Term Care System (ALTCS) members residing in their own home.
Beginning October 1, 2012, all AHCCCS provider agencies of direct care services must utilize DCWs who have passed the required competency tests within 90 days of hire unless otherwise exempt from the training and testing requirements (e.g. Registered Nurse, Licensed Practical Nurse and Certified Nurse Aide). A direct care service agency has discretion whether or not to allow the DCW to provide care during the 90- day training period. The testing records are portable or transferable from one employer to another. DCWs do not have to pass the tests again unless they have experienced a lapse from working in the direct care field for a minimum of two years. AHCCCS has created an online testing records database (https://dcwrecords.azahcccs.gov/) to serve as a tool to support the portability or transferability of DCW or DCW Trainer testing records from one employer to another.
An entity that wants to train and test DCWs must become an Approved Training and Testing Program (Approved Program). PLEASE NOTE: Direct care service agencies can decide whether or not to become an Approved Program or delegate the responsibility of training and testing DCWs to an Approved Program through a contractual agreement.
Entities that can become Approved Training and Testing Programs are:
A current listing of Approved Training and Testing Programs are available at this link:
Approved Program Listing
The listing contains the following information on Approved Programs:
AHCCCS has created a Constant Contact to communicate updates on recent developments on the DCW training and testing program and information about the direct care service industry. AHCCCS encourages anyone who is interested in the initiative to sign up to receive the regular communication. To subscribe, follow the instructions below:
Information on steps to become an Approved Training and Testing Program is available at this link: How to become a Training and Testing Program
Information to assist Direct Care Services Agencies to comply with AHCCCS policy and standards is available at this link: Direct Care Services Agencies
Information to assist Approved Training and Testing Programs to comply with AHCCCS policy and standards is available at this link: Approved Training and Testing Programs