Health-e-Arizona Plus (HEAplus)

HEAplus Update

System updates and Maintenance on Federal Data Sources

HEAplus Downtime Schedule

Federal data sources used by Health‐e‐Arizona Plus (HEAplus) will not be available during scheduled federal maintenance times. When these federal data sources are not available, HEAplus will not be able to accept your application.

Federal Maintenance

Most Federal maintenance is based on the Eastern Time Zone and is therefore impacted by Daylight Savings time changes. The exact date Daylight Savings Time begins and ends varies a little each year. HEAplus will not be available during the following federal data sources maintenance times:

Daylight Saving Time
(Mid‐March – Early November)
No Daylight Savings Time
(Early November – Mid‐March)
  • Monday through Friday from 10:00 pm to 2:00 am MST
  • Saturday and Sunday from 8:00 pm to 2:00 am MST
  • Monday through Friday from 11:00 pm to 3:00 am MST
  • Saturday and Sunday from 9:00 pm to 3:00 am MST
HEAplus System Maintenance

HEAplus downtime will start earlier on the days the HEAplus System is scheduled for maintenance and production builds:

  • The 1st Tuesday of each month beginning at 7:00 pm MST for HEAplus maintenance
  • Every other Thursday beginning at 7:00 pm MST for production builds
Additional HEAplus Downtime
  • HEAplus may be unavailable for additional periods of time due to AHCCCS systems maintenance, changes in federal maintenance schedules and changes in HEAplus maintenance schedules.
  • We do not always get advance notice of emergency maintenance situations. However, when we know of these maintenance periods in advance, we will issue a Broadcast Message in HEAplus to notify you of the change.
  • Please check for new Broadcast Messages every time you return to your HEAplus home page.

We apologize for any inconvenience.

Overview

Effective October 1, the new website at www.healthearizonaplus.gov accepts all applications, including applications for childless adults and for the new expanded categories. HEAplus offers the most accurate, credible, real-time eligibility determinations for public assistance programs such as Medicaid, Cash Assistance and Food Stamps. HEAplus is finalizing the systems needed to streamline the eligibility process, resulting in better, faster services to members and the organizations that serve them. Applicants who don't qualify for Medicaid will be connected to the Federal Health Insurance Marketplace (FFM) where they may qualify for premium tax credits and cost sharing reductions.

HEAplus will look and feel familiar to current HEA users with new and improved features such as ID proofing to insure personal information is kept safe and secure. Other changes include utilizing state and federal data hubs to confirm information electronically and the option to receive notices and report changes electronically.

IMPORTANT: If you are denied AHCCCS coverage for being over income, please apply for health care coverage at www.healthcare.gov

HEAplus Contact Information

HEAplus website: www.Healthearizonaplus.gov
Customer Support Center Phone #: 1-855-HEA-plus (1-855-432-7587)


Who Can Use HEAplus?

There are two ways to use HEAplus:

  1. Public Access to HEAplus Online - Anyone can access www.healthearizonaplus.gov from any internet connection. You can logon and create your own account.
  2. Become a HEAplus Community Partner - HEAplus Community Partners that are part of the public/private partnership for eligibility. For more information on these partnerships, see below.

HEAplus Community Partner Organizations

Today there are over 200 Community Partner organizations throughout the state using HEAplus to help Arizonans apply online for AHCCCS Health Insurance, Nutrition Assistance (formerly Food Stamps) and TANF Cash Assistance.

Application assistors from these organizations complete HEAplus applications during an interactive interview with the customer. The customer only needs to sign the application at the end. With improved access to electronic data sources, HEAplus is often able to verify much of the information that is needed for an eligibility decision. When electronic sources do not verify all information needed, assistors can help customers submit documents to their HEAplus application electronically. Assistors can track the progress of the application and help their customers throughout the application process.

Advantages

Some advantages of being a HEAplus Community Partner Organization include:

  • Provide personalized support to your customers in their own community
  • Help your customers apply for multiple programs in one process
  • Real-time electronic verification of many eligibility factors
  • Receive a customized, detailed list of the documents needed from the customer
  • Electronically submit your customer's documents to ensure quick and secure receipt
  • Track application status, including final eligibility results, for your customers without contacting state agencies
  • Access easy monitoring of applications through the Workload Management features
  • Access to a special call center that helps assistors resolve problems with their applications.

How to Become a HEAplus Community Partner

Here are the steps involved in becoming a HEAplus Community Partner:

  1. Submit a HEAplus Community Partner Application form telling us about your organization and how you would like to use HEAplus. Each organization must have a HEAplus Site Administrator who will control access to the system by your staff. You will need to identify this person on the application form.
  2. Sign a HEAplus Community Partner Agreement with AHCCCS: After we receive your information, we will draft the agreement for your signature and send it to you by e-mail.

  3. User Application Forms: User application forms are required from both the organization and each individual user before account access is approved in the HEAplus system. Links to information about submitting these forms and the required forms are available below.
  4. Initial System Access: The following items must be received from your organization and processed before your organization can start using HEAplus:

    • A signed HEAplus Community Partner Agreement
    • User Application forms

  5. Complete Training: The Health-e-Arizona Training Team offers initial and ongoing training to your staff. Monthly HEAplus training is provided through e-learning and web conferences. Ongoing training opportunities are available monthly.

Additional Information

For Existing Community Partner Organizations:

Community Assistors

  • Register and attend the monthly Ask An Expert
  • Register and attend the Quarterly Information Exchange (QIE)

Site Administrators

  • Attendance of all Quarterly Information Exchange meetings is required for a Site Administrator (or a designee) from each Community Partner organization.
  • The Site Administrator (or designee) is responsible for ensuring the training information is passed down to all assistors in their organization

VIDEO: Modernizing Public Assistance Programs

VIDEO: New Technology for Public Assistance Programs

Health-e-Arizona Plus Fact Sheet | Rich Text Version 


Questions

For more information about becoming a Community Partner Organization, email the Community Partner Operations team at HEAAHCCCS@azahcccs.gov

For Existing Community Partner Organizations:

Community Assistors

  • Contact your Organization Site Administrator
  • Use the NEW and improved Links and Contacts in HEAplus.

Site Administrators