About AHCCCS Online Provider Website

Posted on 3/13/2025 @ 4:52PM

AHCCCS has been experiencing a mainframe system outage due to a downed power line, which has caused processing delays for applications, eligibility, claims, and prior authorizations.

AHCCCS has received confirmation that the mainframe connectivity has been restored; however, we are waiting to confirm the repair is complete and that all processes are running as expected. For further updates, continue to monitor this site.

About AHCCCS Online Provider Website

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AHCCCS Online is a web portal for registered providers that offers convenient, efficient online services. Beginning January 4, 2024, all users will be required to use an ID.me account to verify identity. After logging in to AHCCCS Online, users will be directed to an ID.me site to create an account. See the AHCCCS Online FAQs for more info.

Use AHCCCS Online to:

Fee-For-Service (FFS) Claims Status
Fee-For-Service (FFS) Claims Submissions
Health Plan Member Address Updates
Member Eligibility and Enrollment Verifications
- Phone Verifications:
  - Maricopa County: 602-417-7200
  - Outside of Maricopa County, within Arizona: 1-800-331-5090
Newborn Notifications
Prior Authorization Inquiries
Provider Information
- Correspondence address updates
- Demographic information (view only)
- Group affiliations (view only)
- Authorized signatures (view only)
Provider Verifications (view only)
- Provider enrollment
- Provider business addresses
- Medical services offered

Note: AHCCCS Fee-For-Service Technical Assistance Documents help registered AHCCCS providers use the AHCCCS Online website.

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