Claims Resolution Resources

Utilize the information and links below to solve claims issues and to be updated, via email, of claims and provider enrollment news and important announcements!

Claims Status

To check the status of your claim, please use the AHCCCS Online Provider Portal. If you are unable to resolve a claims issue using the portal, please contact AHCCCS Claims Customer Service at 602-417-7670, option 4, between 7:30 am and 4 pm Monday through Friday.

If you require technical assistance with the portal, please contact the AHCCCS ISD Customer Support Desk at 602-417-4451.

Provider Training Contact Information

The DFSM Provider Training team can be reached at:

  • Note: DFSM Provider Training is unable to assist with medical billing and coding questions in preparation of claims submittal for services/procedures rendered.

DFSM Claims Clues Newsletter

DFSM publishes a monthly newsletter for providers. It is available online and provides information about the following:

  • Claims and billing updates
  • Billing policies and requirements
  • System changes
  • Changes to program benefits

Past issues are available here.

Provider Enrollment Newsletter

Use this Sign-up Link to subscribe to the AHCCCS Provider enrollment Newsletter to help keep you updated on new and updated Provider Enrollment news.