Claims Resolution Resources

Utilize the information and links below to solve claims issues and to be updated, via email, of claims and provider enrollment news and important announcements!

Claims Status

Please contact AHCCCS Provider Services at 602-417-7670 between 8 am and 5 pm.

If you require technical assistance with the portal, please contact the AHCCCS ISD Customer Support Desk at 602-417-4451.

Provider Training Contact Information

The DFSM Provider Training Team can be reached by creating a Service ticket in the AHCCCS Solution Center.

  • Note: DFSM Provider Training is unable to assist with medical billing and coding questions in preparation of claims submittal for services/procedures rendered.

DFSM Claims Clues Newsletter

DFSM publishes a monthly newsletter for providers. It is available online and provides information about the following:

  • Claims and billing updates
  • Billing policies and requirements
  • System changes
  • Changes to program benefits

Past issues are available here.

Provider Enrollment Newsletter

Use this Sign-up Link to subscribe to the AHCCCS Provider enrollment Newsletter to help keep you updated on new and updated Provider Enrollment news.