Division of Fee-For-Service Management: Training Resources

AHCCCS Provider Training offers both in person and online training to Fee-For-Service (FFS) providers on how to submit claims, prior authorization requests, additional documentation (i.e. the AHCCCS Daily Trip report or requested medical records), etc. using the AHCCCS Online Provider Portal and the Transaction Insight Portal.

The AHCCCS Provider Training team also offers periodic trainings whenever there are significant changes in AHCCCS policy or to the AHCCCS billing manuals.

The Training Resources web page provides information on:

  • The DFSM Claims Clues Newsletter;
  • How to sign up for “Constant Contacts,” DFSM’s E-mail Notification System;
  • The DFSM Provider Training Schedule;
  • Access to Power Point Presentations for past trainings; and
  • Contact information for the Division’s Training Team.

By reading the DFSM Claims Clues Newsletter and signing up for Constant Contacts providers can remain apprised of changes to the AHCCCS program, claims and billing updates and requirements, and system changes.

DFSM Claims Clues Newsletter

DFSM publishes a monthly newsletter for providers. It is available online and provides information about the following:

  • Claims and billing updates
  • Billing policies and requirements
  • System changes
  • Changes to program benefits

Past issues are available here.

Receive Email News Updates

Providers are invited to subscribe to DFSM email news alerts regarding changes to the program, claims and billing updates and requirements, system changes, upcoming trainings, forums and other business news.

Subscribe to receive notifications about upcoming trainings, forums, and important business updates.

Training Schedules

Provider Training Video Library

New Provider Video Series

Federal Emergency Services (FES) Program Information

AHCCCS Coverage (Benefit and Policy Information)

IHS and 638 Specific Trainings

Behavioral Health Residential Facility Information

Non-Emergency Medical Transportation Trainings

Direct Care Worker Agency (DCWA) Trainings


    APR-DRG Information

    * This training provides an overview of where information on the APR-DRG based payment system can be found on the AHCCCS website.

Training Presentations

638 FQHC

AHCCCS Complete Care (ACC) & the American Indian Health Program (AIHP)

AHCCCS - General Information for Providers

Arizona Long Term Care System (ALTCS)

Claims Disputes

Constant Contacts (AHCCCS Email Notifications) and Claims Clues (AHCCCS Claims Newsletter)

COVID-19 Prior Authorization & Concurrent Review Updates (FFS Providers)

COVID-19: Tribal ALTCS Updates and How to Bill During COVID-19

Direct Care Service Agency

Emergency Triage, Treat and Transport (ET3)

IHS/638 Billing Forum

Medical Documentation Training

Medical Equipment & Appliances (DME), Medical Supplies, Orthotics and Prosthetics

Member Eligibility and Verification

Nursing Facility/Skilled Nursing Facility



Provider Resources

Remittance Advice Training

Social Determinants of Health

Third Party Liability (TPL)/Medicare

Transaction Insight Portal


Power Point Presentations


Power Point Presentations

Computer Based Training

Claims Status

To check the status of your claim, please use the AHCCCS Online Provider Portal. If you are unable to resolve a claims issue using the portal, please contact AHCCCS Claims Customer Service at 602-417-7670, option 4, between 7:30 am and 4 pm Monday through Friday.

If you require technical assistance with the portal, please contact the AHCCCS ISD Customer Support Desk at 602-417-4451.

Provider Training Contact Information

The DFSM Provider Training team can be reached at: ProviderTrainingFFS@azahcccs.gov

    IHS/638 COVID-19 Vaccine Billing Guidelines (3/1/2021)
  • Note: DFSM Provider Training is unable to assist with medical billing and coding questions in preparation of claims submittal for services/procedures rendered.

Alternate Care Sites (ACS)

Vaccination Memos

Additional Resources

Provider Enrollment Information

For information on provider enrollment please visit our provider enrollment webpage.