Electronic Visit Verification (EVV) Website

Pursuant to Section 1903 of the Social Security Act (42 U.S.C. 1396b), in order to prevent a reduction in the Federal Medical Assistance Percentage (FMAP), AHCCCS is mandated to implement Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) by January 1, 2020 and for in-home skilled nursing services (home health) by January 1, 2023.

The EVV system, must at a minimum, electronically verify the:

  • Type of service performed
  • Individual receiving the service
  • Date of the service
  • Location of service delivery
  • Individual providing the service
  • Time the service begins and ends

AHCCCS convened a Steering Committee of stakeholders internal and external to AHCCCS including members, families, service providers and Managed Care Organizations to participate in a series of meetings to draft a proposed system model design for EVV.

AHCCCS posted a draft plan for the EVV system design and the proposed system model design to all stakeholder audiences on its website and shared the proposal during the community forums held throughout the state. The public comment period was initiated in October 2017 and concluded in January 2018. Furthermore, AHCCCS issued a Request for Information survey to service providers on February 22, 2018. Service providers had until March 12th to complete the survey. The purpose of the survey was to learn about the current and planned use of EVV systems by service providers to help inform the EVV system model design.

A summary of the public comments themes by stakeholder audience is provided in the “EVV Feedback Matrix” document. The stakeholder input received helped AHCCCS make final decisions on the design and model which can be found in the “AHCCCS EVV Approach” document.

The following is a high level summary of anticipated changes with the implementation of EVV.

Things that Stay the Same Things that Will be Different
Member choice of provider Elimination of paper timesheets
Availability of services Use of EVV devices
Member choice of individual direct care worker How member/representative signature is collected
How services are provided Verification is required by member/representative at the end of every visit/shift
Where services are provided

Stay Informed

AHCCCS has created a Constant Contact email notification list to communicate updates on recent developments for Home and Community Based Services’ initiatives such as the EVV initiative. AHCCCS encourages anyone (members, families, advocates, service providers, etc.) interested in the EVV initiative, such as opportunities for public comment, to sign up to receive communication. To subscribe, click on the sign up button below:

Updated August, 7, 2018

EVV Timeline

Estimated timelines are in italics.

* On July 30, 2018, President Trump signed the law delaying by one year (January 2020) the federal match withholding penalties to States for non-compliance with the EVV mandate in the 21st Century Cures Act.

** AHCCCS and the Hawaii Medicaid Program (Med-QUEST) completed a joint solicitation from Electronic Visit Verification (EVV) vendors’ proposals to implement and operate a system (“EVV System” or “System”) for AHCCCS, Arizona’s State Medicaid Agency, and Med-QUEST, Hawaii’s Medicaid Program, in compliance with the 21st Century Cures Act (Cures Act). The vendor, Sandata Technologies, was selected on February 15, 2019.

*** The contract award is contingent upon approval from the Centers for Medicare and Medicaid Services (CMS) and the Arizona Department of Administration, Arizona Strategic Enterprise Technology (ADOA-ASET) which is anticipated to be on or before June 1, 2019 and is subject to change.

Updated February 26, 2019

AHCCCS and the Hawaii Medicaid Program (Med-QUEST) completed a joint solicitation from Electronic Visit Verification (EVV) vendors’ proposals to implement and operate a system (“EVV System” or “System”) for AHCCCS, Arizona’s State Medicaid Agency, and Med-QUEST, Hawaii’s Medicaid Program, in compliance with the 21st Century Cures Act (Cures Act). The vendor, Sandata Technologies, was selected on February 15, 2019. The selection announcement can be found below.

Vendor Selected for Electronic Visit Verification (EVV)

The contract award is contingent upon approval from the Centers for Medicare and Medicaid Services (CMS) and the Arizona Department of Administration, Arizona Strategic Enterprise Technology (ADOA-ASET) which is anticipated to be on or before June 1, 2019 and is subject to change.

All documents pertaining to the Request for Proposal and award can be found in the procurement file for YH19-0025 Electronic Visit Verification found on the AHCCCS Open Solicitations webpage.

Beginning in 2020, AHCCCS will require Medicaid providers of personal care and home health services to use Electronic Visit Verification (EVV) pursuant to Section 1903 of the Social Security Act (42 U.S.C. 1396b). EVV is an electronic based system that verifies when caregiver visits occur and documents the precise time services begin and end. It ensures that members receive their medically necessary services. AHCCCS has selected Sandata Technologies LLC to deliver the statewide EVV system that will be made available to all service providers required to use EVV. Service providers may choose to use an alternate EVV system vendor (at their own cost) and must interface with the statewide system as a data aggregator. More information on AHCCCS’ plans for EVV is outlined on the AHCCCS website.

AHCCCS is requesting service providers, subject to EVV, complete the survey to inform readiness activities to support successful implementation of the EVV system. Providers that complete the survey in its entirety and submit it by 05/28/2019 will be eligible for a Differential Adjusted Payment (DAP) of 1.0% for all services subject to EVV for dates of service 10/01/2019 – 09/30/2020. This means service providers will receive a 1% increase to their current rate for services during the period of 10/01/2019 – 09/30/2020.

The survey is available online and as a a hard copy to help providers prepare to answer the survey online. The DAP is intended to incentivize providers to help AHCCCS and Sandata Technologies LLC prepare for the implementation of EVV. The DAP is separate and apart from the State’s plans to fund the EVV system. More information on the State’s plans to fund the EVV system may be found on the AHCCCS website.

For assistance in completing the survey, please email EVV@azahcccs.gov prior to the 05/28/2019 deadline submission date.

AHCCCS is hosted a technical assistance session to assist providers in completing the Electronic Visit Verification (EVV) Provider Survey.

Also, AHCCCS has prepared a FAQ document in response to the questions posed during the webinar that pertain to the survey.

AHCCCS has created a Constant Contact email notification list to communicate updates on recent developments for Home and Community Based Services’ initiatives such as the EVV initiative. AHCCCS encourages anyone (members, families, advocates, service providers, etc.) interested in the EVV initiative, such as opportunities for public comment, to sign up to receive communication. To subscribe, click on the sign up button below:


AHCCCS recognizes the importance of sharing timely information about the EVV initiative, and our goal is to post material and communicate developments on an ongoing basis. In an effort to keep the public informed about the EVV design and implementation process, AHCCCS has posted extensive information on its website. This information includes updates along with information that has not been finalized and is subject to change. In the near future, AHCCCS intends to issue formal guidance regarding EVV. To sign up to receive these communications, click on the Stay Informed tab. Providers are encouraged to evaluate all relevant information, including the formal guidance, before making business decisions regarding the EVV initiative.