AHCCCS Contacts 

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AHCCCS Contacts

Members/Applicants

Applicant & Member Services

1(855)HEA-PLUS (1-855-432-7587) - Calls Answered Monday through Friday 8 a.m. – 5 p.m.

AZ Relay Service for the hearing impaired - 1-800-367-8939


Arizona Long Term Care System (ALTCS) Offices

ALTCS Local Offices


AHCCCS Medical Assistance-Specialty
Programs (MA-SP) Office

602-417-5010
FAX: 602-258-4619
In-State Toll Free: 1-800-528-0142 (Outside Maricopa County)
Out-of-State Toll Free: 1-800-523-0231


American Indians

General inquiries: 602-417-4610


Behavioral Health Services

If you are experiencing any delays or need help in accessing behavioral health services, call the AHCCCS Customer Service line:

602-364-4558 or 1-800-867-5808


Concerns About the Quality of Care Received

If you have a complaint about a provider or a concern about the quality of care or services you have received, please send an e-mail with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the complaint or concern to:

Access to Covered Medicaid Services (Web form)
CQM@azahcccs.gov
602.417.4885


Reporting Changes

If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact the eligibility source where you applied for AHCCCS:

Plans/Providers

Verify AHCCCS Eligibility & Enrollment

Maricopa County: 602-417-7200
Outside of Maricopa County, within Arizona: 1-800-331-5090


Fee-For-Service Claims

Claims Customer Service: 602 417-7670, Select option 4
Claims Disputes: Within Maricopa County 602-417-4232, Statewide 1-800-654-8713 ext. 74232


Provider Registration

In Maricopa County: 602-417-7670 and select option 5
Outside Maricopa County: 1-800-794-6862
Out-of-State: 1-800-523-0231

Other

AHCCCS Administration

General AHCCCS Information: 602-417-4000
FAX: 602-252-6536
In-State Toll Free: 1-800-654-8713 (Outside Maricopa County)
Out-of-State Toll Free: 1-800-523-0231


AHCCCS Rulemaking

602-417-4232

Unpublished Final State Rules: 602-417-4693


Office of Inspector General

Member Fraud Reporting / Fraud Prevention Unit: 602-417-4193
Provider Fraud Reporting: 602-417-4045
AHCCCSFraud@azahcccs.gov


Quality Assessment & Performance Improvement Strategy

602-417-4229


Solicitations, Contracts & Purchasing

602-417-4538
FAX: 602-417-5957


Vendor Registration

For questions regarding the vendor registration process or for general information, please call or email ProcureAZ.

602-542-7600

procure@azdoa.gov

Can't find what you're looking for? Please visit the AHCCCS Document Archive.
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