Healthplan Report Card 

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Adult Results
Health Plans Rating of Health Plan Getting Needed Care Getting Care Quickly Customer Service
Care 1st 2 2 2 4
Health Choice Arizona 1 3 2 3
Maricopa Health Plan 2 4 2 5
Mercy Care Plan 3 3 1 4
Phoenix Health Plan 2 2 2 5
United Healthcare Community Plan 5 4 3 4
University Family Care 4 4 2 5

Health Plans Average Speed of Call Answer Rate (Members) Average Speed of Call Answer Rate (Providers) Monthly First Contact Call Rate (Members) Monthly First Contact Call Rate (Members)
Care 1st 8.0 10.0 97.10% 92.60%
Health Choice Arizona 53.0 29.8 97.50% 97.42%
Maricopa Health Plan 41.0 66.1 91.20% 91.20%
Mercy Care Plan 30.0 26.0 76.00% 91.00%
Phoenix Health Plan 27.7 33.00 100.00% 99.00%
United Healthcare Community Plan 42.3 27.7 100.00% 100.00%
University Family Care 43.8 69.1 94.70% 94.70%

Health Plans Children's Access to PCPs Annual Dental Visits Timeliness of Prenatal Care
Care 1st 97.80% 62.90% 88.50%
Health Choice Arizona 95.70% 65.30% 85.80%
Maricopa Health Plan 95.60% 59.80% 86.10%
Mercy Care Plan 97.60% 63.70% 90.00%
Phoenix Health Plan 96.60% 62.60% 90.90%
United Healthcare Community Plan 97.20% 57.60% 88.80%
University Family Care 97.90% 53.60% 89.10%
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