APEP System Notification
This is an update notifying all providers of the AHCCCS Provider Enrollment Portal (APEP) system downtime. The downtime is scheduled to begin Friday 6/18/2021 at 6 PM MST through Monday 6/21/2021 6AM MST.
Please make a note, during the scheduled downtime APEP will be unavailable to submit provider enrollment applications and/or modifications. The user will receive a message of the system downtime when attempting to access APEP during this time. The system will be available Monday morning 6/21/21 at 6 AM MST.
Due to the evolving COVID-19 pandemic and Governor Ducey’s directive to socially distance in order to reduce the spread of the virus, AHCCCS staff have transitioned to work alternative methods such as telework as much as possible. In order to successfully continue to meet the needs of our Provider community, we ask providers to contact us by email with any provider enrollment related questions. We also ask providers to fax or email all provider-related applications and verifications. We receive faxes electronically and can continue to distribute these documents for timely processing.
Please Fax or Email any paper application and/or verifications to:
Fax (Preferred Method): 602-256-1474
Or
Email: PRNotice@azahcccs.gov
For assistance regarding provider enrollment processes, APEP assistance and/or any other questions regarding provider enrollment.
Please Call: Provider Assistance 602-417-7670 option 5
Or
Email: APEPTrainingQuestions@azahcccs.gov
Note: When contacting the Provider Assistance unit, the caller will be connected to a customer service representative who can respond to many provider related questions, such as providing the temporary application ID, a status on a submitted application, etc. Please keep in mind if further research is required, the customer service representative will open a service ticket for the Provider Enrollment unit to provide additional research. Additionally, if you choose to bypass contacting Provider Assistance a service ticket will automatically be open by emailing APEPTrainingQuestions@azahcccs.gov.
Thank you for your interest in becoming a provider in the AHCCCS program. The Division of Member and Provider Services (DMPS) is responsible for the timely enrollment and revalidation of eligible fee-for-service and managed care health care providers in the AHCCCS program. No matter if you’re a new or existing provider, all providers who serve AHCCCS recipients are required to submit key information to be screened and enrolled with Medicaid.
The new AHCCCS Provider Enrollment Portal (APEP) launched August 31, 2020, offering a secure web-based enrollment process and a streamlined provider enrollment process that allows a provider to electronically submit a new enrollment or modify an existing provider ID.
