Office of Individual and Family Affairs
If you are experiencing challenges and/or barriers to service, the AHCCCS Office of Individual and Family Affairs (OIFA) wants to hear from you. Please take a moment to complete our “OIFA Feedback Form” to tell us about the biggest challenge you and/or someone you know face when accessing services.
AHCCCS Hot Topic Meetings
To help members, family members, stakeholders, advocates, and community members interact with Arizona’s Medicaid program, AHCCCS will regularly present short meetings on “hot topics.” These topics could be projects, plans, or initiatives that impact our communities. Each hot topic meeting will be 30 minutes and focused on one to two topics. See the schedule.
OIFA Events
Training for Foster, Kinship, and Adoptive Resource Parents
Arizona House Bill 2442 was passed into law in 2016, and helped to correct many issues facing foster, kinship, and adopted children who receive behavioral health services. This training covers an overview of the law, a review and use of the DCS Placement Packet, legal rights and protections, and covered services. Available training dates, and register for an event.
OIFA’s Mission
The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency, and wellness for individuals with mental health and substance use challenges. We build partnerships with individuals, families of choice, youth, communities, organizations and we collaborate with key leadership and community members in the decision making process at all levels of the behavioral health system. In partnership with the community, we:
- Work to end the stigma that prevents people from openly seeking treatment for mental illness.
- Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.
- Establish structures to promote diverse youth, family and individual voices in leadership positions throughout Arizona.
- Deliver training, technical assistance and instructional materials for individuals and their families.
- Ensure peer support and family support are available to all persons receiving services and their families.
- Monitor contractor performance and measure outcomes.
- Through the Foster Care Community Liaison, support the foster care/kinship/adoptive family community with access to health care-related information.
Read about the AHCCCS OIFA staff , their stories, and how to contact each member.
In addition to the AHCCCS OIFA team, each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan has an OIFA Department. View the contact information for the health plan OIFAs for additional help.
OIFA Empowerment Tools
Download, print, and share these handy one-page flyers to help you navigate behavioral health care needs and advocate for you and your family.
Are we missing something? Complete this form to request a new OIFA educational one-page document on any topic that would benefit members or stakeholders!
You have a voice and a choice in your health care decisions. Learn how to be your own advocate.
- ALTCS Benefits and Services - English
- ALTCS Benefits and Services - Spanish
- Dental Coverage - English
- Dental Coverage - Spanish
- Dual Eligibles - English
- Dual Eligibles - Spanish
- Hospital Discharge Plan - English
- Hospital Discharge Plan - Spanish
- No Wait Lists - English
- No Wait Lists - Spanish
- Non-Title XIX SMI - English
- Non-Title XIX SMI - Spanish
- Services for AHCCCS Members Without a Serious Mental Illness - English
- Services for AHCCCS Members Without a Serious Mental Illness - Spanish
- SMI Benefits - English
- SMI Benefits - Spanish
- Standards Appointment Availability - English
- Standards Appointment Availability - Spanish
- Substance Use Treatment Options - English
- Substance Use Treatment Options - Spanish
- What is Special Assistance - English
- What is Special Assistance - Spanish
- What is the Health Information Exchange (HIE) - English
- What is the Health Information Exchange (HIE) - Spanish
- You Have a Voice and Choice - English
- You Have a Voice and Choice - Spanish
Use these tools to help you navigate the system.
- 9 Guiding Principles in the Adult System of Care - English
- 9 Guiding Principles in the Adult System of Care - Spanish
- 12 Guiding Principles in the Children's System of Care - English
- 12 Guiding Principles in the Children's System of Care - Spanish
- AHCCCS Eligibility - English
- AHCCCS Eligibility - Spanish
- AHCCCS Funding - English
- AHCCCS Funding - Spanish
- AHCCCS Oversight - English
- AHCCCS Oversight - Spanish
- Case Management Services for ACC and RBHA Members - English
- Case Management Services for ACC and RBHA Members - Spanish
- Employment Services - English
- Employment Services - Spanish
- Housing Supports - English
- Housing Supports - Spanish
- How to Keep Yourself and Others Safe When Calling 9-1-1 - English
- How to Keep Yourself and Others Safe When Calling 9-1-1 - Spanish
- How to Update Your Mailing Address - English
- How to Update Your Mailing Address - Spanish
- No Medication Copays for Members With A SMI - English
- No Medication Copays for Members With A SMI - Spanish
- Non Emergency Medical Transportation (NEMT) - English
- Non Emergency Medical Transportation (NEMT) - Spanish
- OIFA at AHCCCS - English
- OIFA at AHCCCS - Spanish
- Serious Mental Illness (SMI) Determination Process - English
- Serious Mental Illness (SMI) Determination Process - Spanish
- Sharing Health Information With Family and Friends Of Adult Members - English
- Sharing Health Information With Family and Friends Of Adult Members - Spanish
If you are a foster parent or kinship/adoptive caregiver, learn more about your health care choices.
- Behavioral Health Respite in the Children’s System - English
- Behavioral Health Respite in the Children’s System - Spanish
- Behavioral Health Services for Children in Foster Care - English
- Behavioral Health Services for Children in Foster Care - Spanish
- Coverage for Children Leaving Foster Care
- Coverage for Children Leaving Foster Care - Spanish
- Coverage for Youth Transitioning out of Foster Care - English
- Coverage for Youth Transitioning out of Foster Care - Spanish
- Crisis Services for Children in Foster Care - English
- Crisis Services for Children in Foster Care - Spanish
- Foster Care Resource Packet
- Jacob's Law Training Information - English
- Jacob's Law Training Information - Spanish
Familiarize yourself with the family support services available to you from family-run organizations.
- Adult Family Support - English
- Adult Family Support - Spanish
- Become a Peer Recovery Support Specialist - English
- Become a Peer Recovery Support Specialist - Spanish
- Family Run Organizations - English
- Family Run Organizations - Spanish
- Peer-Run Organizations - English
- Peer-Run Organizations - Spanish
If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow:
- Filing a Complaint Regarding Services for Adults with a Serious Mental Illness (SMI) - English
- Filing a Complaint Regarding Services for Adults with a Serious Mental Illness (SMI) - Spanish
- Grievances for Adults on ALTCS with a Serious Mental Illness - English
- Grievances for Adults on ALTCS with a Serious Mental Illness - Spanish
- Making a Complaint for all AHCCCS Members - English
- Making a Complaint for all AHCCCS Members - Spanish