AHCCCS Pharmacy Benefit Manager (PBM)

All Fee-For-Service prescription claims must be submitted electronically at the point-of-sale to the AHCCCS contracted PBM, Optum Rx.

The OptumRx Help Desk is available 24 hours per day and 365 days per year. For information or assistance with prescription claims, prior authorization, contracted network pharmacies, or the AHCCCS FFS Drug List, please contact the OptumRx Customer Service Help Desk at (855) 577-6310.

Review our FAQs for more information on IHS and Tribal 638 Pharmacy benefits.

For more information about the AHCCCS Pharmacy Benefit, please visit: AHCCCS Pharmacy Information

For information regarding Fee-for-Service specific pharmacy services, see Chapter 12 of the AHCCCS Fee-for-Service Provider Billing Manual.