1011 Quality Assurance

Policy

The PAS Quality Assurance (QA) Unit consists of nurses and social workers who monitor and evaluate the EPD and DD PAS process. The goal of the unit is to provide feedback on the accuracy and consistency of PAS implementation statewide.

PAS QA staff review completed PAS assessments. The review includes;

·        Health-e-Arizona plus (HEAplus) data entry

·        Case notes;

·        DocuWare; and

·        Any other proof in the case file.

Findings from the reviews are collected and used to identify trends that show a need for training, changes to PAS assessment tools, PAS manuals, or the new hire orientation process.

PAS Assessors are responsible for monitoring and improving the quality of the assessments they conduct. Supervisors support quality improvement by:

·        Reviewing completed assessments for accuracy and completeness;

·        Observing PAS interviews;

·        Providing technical assistance;

·        Coaching; and

·        Identifying training opportunities on an ongoing basis.

Proof

Documentation of quality control activities as maintained by the Quality Assurance Unit and eligibility office supervisors.

Legal Authority