October 1, 2022 is the effective date of expanded AHCCCS Complete Care contracts with three managed care organizations, Mercy Care, Arizona Complete Health-Complete Care Plan, and Care1st, who will provide integrated health care services for members with a Serious Mental Illness designation.
Formerly called Regional Behavioral Health Authorities (RBHAs), these new contracts will be known as AHCCCS Complete Care Contractors with Regional Behavioral Health Agreements, or ACC-RBHAs. The current Geographic Service Areas (GSAs) will be aligned to match the ACC and ALTCS-EPD service areas. Gila County will move from the North GSA to the Central GSA, and Pinal County will move from the South GSA to the Central GSA; thus Central will expand from one county to three (Maricopa, Gila, and Pinal).
Today, each existing RBHA operates a Crisis Phone Line in their assigned GSA. With contract expansion, the three ACC-RBHAs will select a single crisis phone line vendor to serve statewide. Existing statewide crisis telephone numbers will remain for at least one-year. This statewide crisis phone line will operate in addition to the new national 988 mental health crisis phone line slated to be implemented this summer.