Due to the Microsoft Outlook services outage, AHCCCS may experience delays in receiving and responding to emails. If you emailed AHCCCS today and need immediate assistance, please contact the AHCCCS Solution Center - Posted on 11/13/2026
AHCCCS has updated its standards for managed care and fee-for-service providers regarding prior authorization and concurrent review during the public health emergency. Find the Sept. 8 guidance for managed care organizations (MCOs), and Aug. 20 guidance for fee-for-service providers in the AHCCCS COVID-19 Frequently Asked Questions under Clinical Delivery question #1.
MCO questions can be directed to AHCCCS managed care compliance officers and fee-for-service questions can be directed to FFSRates@azahcccs.gov.
