AHCCCS is currently experiencing technical difficulties affecting telephone service at all AHCCCS Call Centers. Technicians are working to correct the issue as quickly as possible.
Director Jami Snyder today announced organizational changes with the following message:
In a state agency that has enjoyed continuity of leadership for the last 17 years, I am honored to serve as the next director of AHCCCS, an agency which stands as a model for Medicaid programs across the country.
AHCCCS will continue to demonstrate our commitment to those we serve – members and families, managed care partners, stakeholders, and taxpayers. Ultimately, our success will be determined by our efforts to support the four goals, and corresponding strategic objectives, outlined in our 2019 strategic plan:
The agency will also pursue opportunities that:
With new leadership, the agency is afforded an opportunity to align the organization to best meet these goals. To that end, AHCCCS has established two deputy director positions, one to oversee Business Operations and a second to oversee Health Plan Operations. We are competitively recruiting for these two open positions. Additionally, in order to streamline our community advocacy and external communication functions, the Division of Health Care Advocacy and Advancement and the Office of Intergovernmental Relations will combine to become the new Division of Community Advocacy and Intergovernmental Relations, led by Dana Hearn. See the AHCCCS agency organization chart.
We have an exciting year ahead of us and I look forward to working closely with you as we continue to serve the 1.8 million Arizonans who rely on AHCCCS.