AHCCCS News & Updates 
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Dec. 7, 2023

AHCCCS Adds ID.me Security to Provider Portal

New feature will verify user identity

PHOENIX – Beginning Jan. 4, 2024, AHCCCS will implement another layer of security on its provider portal, AHCCCS Online, by requiring all users to register with ID.me.

ID.me is a federally-certified identity verification vendor specializing in digital identity protection. ID.me provides secure identity proofing, authentication, and group affiliation verification for government and businesses. It is a secure, online service available 24 hours a day and can be accessed on a computer, tablet, or smartphone. Many federal and state government agencies, including the Social Security Administration and the Arizona Department of Economic Security, rely on ID.me to ensure timely services while maintaining the integrity of public programs funded by taxpayers.

AHCCCS will use ID.me to verify user identity in the AHCCCS Online portal. This is one of many steps AHCCCS has taken this year to ensure program integrity and eliminate fraudulent Medicaid billing.

Upon logging in to AHCCCS Online on or after Jan. 4, users will see an additional screen and be asked to verify identity with an ID.me account. From that screen, they can log in to their existing ID.me account, or create one if they haven’t already done so.

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