Family Support Services

Did you know that family members of AHCCCS members can receive a supportive behavioral health service known as Parent/Family Support Services?

Parent/Family Support is a covered Medicaid (AHCCCS) service available to primary care-givers of Medicaid-eligible children and natural supports of Medicaid-eligible Adults. These supportive services may involve, but are not limited to:

  • Connecting with others through groups or one-on-one support.
  • Better understanding mental health or substance use disorders.
  • Learning about and navigating the public health system.
  • Learning to develop coping, self-care, and advocacy skills.
  • Long term care planning for both the individual and family
Ensuring family support is available across the lifespan for Arizona’s Medicaid families.
Ensuring family support is available across the lifespan for Arizona’s Medicaid families.


AHCCCS collaborates with Providers and community members to ensure peer support and family support services are available to all persons receiving services and their families.

Family Support Services are offered by agencies throughout the state of Arizona.

Resources by County

Map of Arizona Counties Pima County Resources Cochise County Resources Santa Cruz County Resources Yuma County Resources Pinal County Resources Graham County Resources Gila County Resources Navajo County Resources Apache County Resources Greenlee County Resources Coconino County Resources Yavapai County Resources Mohave County Resources Maricopa County Resources La Paz County Resource

AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services. Family and friends of an AHCCCS member can request support services on behalf of a member as long as the member has given permission. The member and family member can choose which agency you would like to receive this service.

Many agencies offer family support services. Some agencies use credentialed family members to provide this service. Credentialed family support means the person who is working with you has experience as a primary support for either a child or adult with emotional, behavioral health or substance use needs and has completed a formal training program to provide this service.

In Arizona we have Family Run Organizations operating that employ those who share the “lived experience” of the communities they serve. They specialize in providing family support services, and can provide one-on-one support to you.

To find out more about Family Run Organizations you can contact the organization of your choice from the table below.

Caring Connections for Special Needs
(Benson, Sierra Vista, Payson, Douglas, Safford, and Tucson)
www.ccsneeds.com
520-686-9436
Mentally Ill Kids In Distress (MIKID)
(Phoenix, Tucson, Yuma, Casa Grande, Kingman, Nogales)
www.mikid.org
602-253-1240
Family Involvement Center (FIC)
(Phoenix, Prescott, Flagstaff, and Tucson)
www.familyinvolvementcenter.org
602-288-0155
Raising Special Kids (Statewide)
raisingspecialkids.org
800-237-3007
Reach Family Services/Alcanza Servicios de Familila (Phoenix)
www.reachfs.org
602-512-9000

Ask your family member’s Case Manager or Clinical Team to add “Family Support Services” provided by the family-run organization of your choice to your child’s service plan. You have the right to receive services from the provider of YOUR choice.

AHCCCS OIFA approves all credentialed training programs to ensure standards across the state. Please refer to AMPM Policy 964 for more information.

Who to contact

AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

AHCCCS Health Plan Contacts

AHCCCS ACUTE CARE/INTEGRATED HEALTH PLANS
Arizona Complete Health - Complete Care Plan Customer Service
1-888-788-4408
www.azcompletehealth.com/completecare
Mercy Care Customer Service
1-800-624-3879
www.mercycareaz.org
Care 1st Health Plan Customer Service 1-866-560-4042 www.care1staz.com Molina Complete Care Customer Service
1-800-424-5891
www.mccofaz.com
Banner – University Family Care Customer Service
1-800-582-8686
www.bannerufc.com/acc
United Healthcare Community Plan Customer Service
1-800-348-4058
www.uhccommunityplan.com
Health Choice Arizona Customer Services
1-800-322-8670
www.healthchoiceaz.com
Mercy Care Department of Child Safety Comprehensive Health Plan Customer Service 1-833-711-0776
mercycareaz.org/
members/chp-members
AHCCCS CLINICAL RESOLUTION UNIT (JACOB’S LAW AHCCCS CLINICAL RESOLUTION UNIT (JACOB’S LAW – FOSTER/KINSHIP/ADOPTIVE)
602-364-4558 or 800-867-5808 DCS@azahcccs.gov
LONG TERM CARE HEALTH PLANS (PROGRAM CONTRACTORS)
Banner – University Family Care LTC Customer Service
1-833-318-4146
www.bannerufc.com
Mercy Care LTC Customer Services
1-800-624-3879
www.mercycareaz.org
United Healthcare LTC Customer Service
1-800-293-3740
www.uhccommunityplan.com
Department of Economic Security/ Division of Developmental Disabilities (DES/DDD)
Customer Service
1-844-770-9500
www.azdes.gov/ddd/
REGIONAL BEHAVIORAL HEALTH AUTHORITY (RBHA) HEALTH PLANS
Arizona Complete Health - Complete Care Plan RBHA
Customer Servic
e 1-888-788-4408
www.azcompletehealth.com/completecare
Mercy Care RBHA
Customer Service
1-800-564-5465
www.mercycareaz.org
Health Choice Arizona RBHA
Customer Services
1-800-322-8670
www.healthchoiceaz.com
  • Coconino
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Gila County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Graham County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Greenlee County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Maricopa County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Mohave County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Navajo County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Pima County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
    • United Health Care 602.255.8605
  • Pinal County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.598
  • Yavapai County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Family Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988