AHCCCS Secure Email Request: mcdumemberescalation@azahcccs.gov
Please include:
- * AHCCCS ID Number(s)
- * Date of Birth
AHCCCS Mail Request: 801 E Jefferson St. MD 3400 Phoenix, AZ 85034
Please include:
- * AHCCCS ID Number(s)
- * Date of Birth
Member Contact Verification Telephone Phone:
- * 602-417-7000
- * 800-962-6690
Covered Medical Services
AHCCCS contracts with several health plans to provide covered services. An AHCCCS health plan works like a Health Maintenance Organization (HMO). The health plan works with doctors, hospitals, pharmacies, specialists, etc. to provide care. You will choose a health plan that covers your zip code area. If you are approved, you will choose a primary care doctor that works with that health plan. Your primary doctor will:
- Be the first person you go to for care
- Authorize your non-emergency medical services
- Send you to a specialist when needed
AHCCCS health plans provide the following medical services:
- Doctor's Visits
- Immunizations (shots)
- Prescriptions (Not covered if you have Medicare)
- Lab and X-rays
- Early and Periodic Screening Diagnosis and Treatment (EPSDT) Services for Medicaid eligible children under age 21
- Specialist Care
- Hospital Services
- Transportation to doctor
- Emergency Care
- Podiatry Services Performed by a Podiatrist
- Chiropractic Services
- Pregnancy Care
- Surgery Services
- Physical Exams
- Behavioral Health
- Family Planning Services
- Dialysis
- Glasses, including replacements (for children under age 21)
- Vision Exams (for children under age 21)
- Dental Screening (for children under age 21)
- Dental Treatment (for children under age 21)
- Emergency Dental (for adults 21 and older. Up to $1000 per contract year)
- Hearing Exams (for children under age 21)
- Hearing Aids (for children under age 21)
Covered behavioral health services include:
Behavioral Health Day Programs including supervised day programs, therapeutic day programs, medical day programs;
Crisis Services including mobile team services, telephone crisis response, and urgent care
Inpatient Services including hospital, sub-acute, and residential treatment;
Rehabilitation Services including living skills, cognitive rehabilitation, supported employment, and education support;
Health Promotion – Prevention, Education and Medication Training – education and standardized training for the purpose of increasing an individual’s behavioral knowledge of a health related topic such as medication management, the nature of an illness, relapse and symptom management, stress management, parenting skills and health lifestyles;
Residential Behavioral Health Services include a range of up to 24hr/day services in a structured living environment for individuals needing support.
Support Services including case management, personal assistance, Family & Peer Support, therapeutic foster care, respite, housing support, interpreter services, transportation, assistance accessing community resources and locating and applying for benefits, child care connections; and
Treatment Services - counseling, consultation, assessment and specialized testing, and substance abuse treatment.
Coverage for Individuals Eligible for Arizona Long Term Care (ALTCS)
AHCCCS contracts with several program contractors to provide long term care services. An ALTCS program contractor works like a Health Maintenance Organization (HMO). The program contractor works with doctors, nursing homes, assisted living facilities, hospitals, pharmacies, specialists, etc. to provide care. You will also be assigned a case manager who will coordinate your care.
In addition to the services listed above, people who qualify for long term care can receive services such as:
- Nursing Facility
- Hospice
- Attendant Care
- Assisted Living Facility
- Adult Day Care Health Services
- Home Health Services, such as nursing services, home health aide, and therapy
- Home Delivered Meals
- Case Management
- Dental Services (up to $1000 per contract year)
Note: This is a partial list of covered services
Nondiscrimination Notice
