To establish New User Single Sign On: Provides SSO Self service capabilities to update password, email, & user id.
To access APEP Direct (Bookmark)
Register for a Single-Sign-On (SSO) to access APEP
Providers must register for a SSO to access the APEP system. All users within a provider’s organization who require access to information within APEP must obtain a user ID and password. The APEP system allows providers to easily update their information at any time or submit a new provider enrollment application.
For instructions on how to obtain a user ID and password see Arizona Provider User Registration
Instructions for Resetting a Single-Sign-On (SSO) Password
To reset a SSO password refer to the password reset instructions. You will need the user ID established during the SSO registration to reset the password.
Important facts regarding the SSO
The SSO allows a user to enter one user ID and password in order to access multiple applications.
A user ID should be established with the user’s legal name, as the SSO acts as an authorized signer on behalf of the provider.
A user ID and password should be established for each individual accessing APEP and should not be shared.
To avoid sign-on errors, it’s recommended to only create 1 user ID and password and Do not copy and paste the user ID and password into the fields when prompted.
Watch this: How to Establish a New User Single-Sign-On video
For more information regarding the SSO, such as “Forgot User ID” a Service Ticket is required to complete additional research with the APEP online vendor. To open a service ticket, email APEPTrainingQuestions@azahcccs.gov or call Provider Assistance (602)417-7670 option #5. Please have the email address associated with the SSO available.
The Provider Assistance Call Center cannot reset or provide additional information regarding the SSO other than creating the Service Ticket.
Additionally, Please give a minimum of 5 business days to process the Service Ticket.
The APEP user who submits the Provider Enrollment application becomes the Provider Domain Administrator for that application. The Provider Domain Administrator has the responsibility of assigning rights for all users within the organization to access the provider's file.