Plans/Providers

Contact Us

Where to Send Completed Forms

Forms associated with a Provider Enrollment application should be uploaded in the AHCCCS Provider Enrollment Portal (APEP). If you are unable to upload the documents, you may:

• Email: APEPTrainingQuestions@azahcccs.gov
• Fax: (602) 256-1474

Who to Contact with Questions

For questions about the provider enrollment process or how to troubleshoot through APEP, please contact the AHCCCS Provider Assistance.

• Email: APEPTrainingQuestions@azahcccs.gov and include the provider’s name, NPI, and a brief description of the issue.
  OR
• Phone:
  Maricopa County: (602) 417-7670
  Outside Maricopa County: 1-800-794-6862
  Out-of-State: 1-800-523-0231

Information About Office Visits

As of August 16, 2023, providers must have an appointment for an in-office visit. Appointments are scheduled for Tuesdays, Wednesdays, and Thursdays between 9:00 a.m. - 4:00 p.m. Appointments must be made at least 48 hours in advance. There are no appointments available on Mondays and Fridays.

AHCCCS Provider Enrollment staff cannot make appointments for nor answer questions about claims. Questions about claims with an AHCCCS Managed Care Organization (MCO) must be directed to the MCO. AHCCCS does not have information about the status of a claim submitted to an MCO.

To get answers to Fee for Service claims questions, you may do the following:

• Submit a ticket to servicedesk@azahcccs.gov. In the request, specifically indicate the request is about a claim for Division of Fee for Service Management and include a specific CRN or ICN number, or
• Call (602) 417-7670 and follow the prompt to speak to a Provider Services representative.

Take the following steps to request an appointment with Provider Enrollment:

1. Complete the AHCCCS Provider Enrollment Appointment Request Form. PLEASE NOTE this is for an in-office visit only. Virtual appointments will not be conducted. If you need to speak with Provider Enrollment, see “Who to Contact with Questions” at the top of this page.
2. You will receive an email confirming receipt of the appointment request. AHCCCS will review the request and you will get a follow up email when your appointment is confirmed. Make sure to check your spam email folder.
3. Once confirmed you will be able to reschedule your appointment from the confirmation email if needed.