Health Plan Contact Information

Who to contact

AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

AHCCCS Health Plan Contacts

AHCCCS Complete Care Health Plans
Arizona Complete Health - Complete Care Plan
Customer Service
1-888-788-4408
www.azcompletehealth.com/completecare		 Mercy Care
Customer Service
1-800-624-3879
www.mercycareaz.org
Care 1st Health Plan
Customer Service
1-866-560-4042
www.care1staz.com		 Molina Healthcare
Customer Service
1-800-424-5891
www.mccofaz.com
Banner – University Family Care
Customer Service
1-800-582-8686
www.bannerufc.com/acc		 United Healthcare Community Plan
Customer Service
1-800-348-4058
www.uhccommunityplan.com
Health Choice Arizona
Customer Service
1-800-322-8670
www.healthchoiceaz.com
Mercy Care Department of Child Safety Comprehensive Health Plan
Customer Service
1-833-711-0776
mercycareaz.org
Arizona Long Term Care System (ALTCS) Health Plans
Banner – University Family Care LTC
Customer Service
1-833-318-4146
www.bannerufc.com 		Mercy Care LTC
Customer Service
1-800-624-3879
www.mercycareaz.org
United Healthcare LTC
Customer Service
1-800-293-3740
www.uhccommunityplan.com		 Department of Economic Security/ Division of Developmental Disabilities (DES/DDD)
Customer Service
1-844-770-9500
www.azdes.gov/ddd/
AHCCCS Complete Care Regional Behavioral Health Agreements
Arizona Complete Health - ACC-RBHA
Customer Service
1-888-788-4408
www.azcompletehealth.com/completecare		 Mercy Care ACC-RBHA
Customer Service
1-800-564-5465
www.mercycareaz.org		 Care1st ACC-RBHA
Customer Service
1-866-560-4042
www.care1staz.com
  • Coconino
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Gila County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Graham County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Greenlee County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Maricopa County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Mohave County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Navajo County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Pima County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
    • United Health Care 602.255.8605
  • Pinal County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.598
  • Yavapai County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988